EXCHANGES AND RETURNS

Returns and Exchanges Policy - GlowPunch
At GlowPunch, we are committed to your satisfaction. We understand that sometimes what you receive is not exactly what you expected. That's why we offer a clear and fair return and exchange policy.

Returns

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund of the purchase price. Items must be returned in their original, unused condition and in their original packaging.

To initiate a return, please contact our customer service at punchglow@gmail.com for detailed instructions.

Changes

If you wish to exchange a product for any reason, whether it be size, colour or simply for another item, you can do so within 30 days of receipt. Please note that all exchanges are subject to stock availability.

To process an exchange, please contact our customer service team at punchglow@gmail.com, who will guide you through the process and inform you about the availability of the desired products.

Damaged or Defective Products

In the event that you receive a damaged or defective product, please inform us immediately. We offer a replacement at no additional cost or a full refund upon return of the damaged item. It is important that you contact us within 7 days of delivery to qualify for a replacement or refund under this circumstance at punchglow@gmail.com.

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Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know if your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs

Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exceptions

For hygiene reasons, certain items cannot be returned. This will be specified on the product page.

We appreciate your understanding and cooperation with our return and exchange policy. Our goal is to make your shopping experience positive and satisfying.

EXCHANGES AND RETURNS

Returns and Exchanges Policy - GlowPunch

At GlowPunch, we take quality and customer satisfaction very seriously. We want to ensure that you receive your products in perfect condition and that you have the best experience possible. However, due to the nature of our products, it is important that you are aware of our returns and exchanges policy.

Personal Use Products

Our acne patches are personal use products and for hygiene and safety reasons we do not accept returns once the package has been opened. We want to ensure that every customer receives brand new and untampered products, so once the patches have left their original packaging they cannot be returned or refunded.

Damaged or Defective Boxes

We understand that sometimes unexpected events can occur during the shipping process. If your order arrives with a damaged or broken box or has any obvious defect that may affect the quality of the product inside, please contact us immediately. We are committed to evaluating each case and, if appropriate, to making an exchange for a product in perfect condition. To start an exchange process, simply send us an email to punchglow@gmail.com within 48 hours of receiving your order, attaching photos of the damage or defect. Our team will review your request and provide you with the necessary instructions to proceed with the exchange.

Our Commitment to You

At GlowPunch, your satisfaction is our top priority. While we cannot accept returns on opened products for hygiene reasons, we are here to help in case your order has not arrived in the proper condition. We appreciate your understanding and trust in our brand. If you have any additional questions about our returns and exchanges policy, please feel free to contact us. We are here to make sure your experience with GlowPunch is exceptional.

Contact us

If you have any questions or concerns about your order or the shipping process, please feel free to contact us at punchglow@gmail.com. We are here to help and ensure your experience with GlowPunch is exceptional.

E-mail:

Tel:

punchglow@gmail.com

34 613523807